At Krispy K Canada Inc., we are committed to accessibility, diversity and inclusion. We strive to make www.krispykreme.ca content accessible and user friendly and our efforts are ongoing. If you are having difficulty viewing or navigating the content on www.krispykreme.ca, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at [email protected] with the words “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Statement of Organizational Commitment

Krispy K Canada Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Training

We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees on accessibility as it relates to their specific roles.

Self-service kiosks and Customer Facing Technology

We will incorporate accessibility features/consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks and/or customer facing technology

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.

Employment

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees. 

Our employees are entitled to the utilization of Individual Employment Plans based on needs and abilities.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces. Public spaces include:

  • Outdoor public eating areas
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off-street parking
  • Accessible on-street parking
  • Service-related elements like service counters, fixed queuing lines and lobby areas
  • We will put procedures in place to prevent service disruptions to our accessible parts of our public spaces.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Disability & Accessibility Policy and Plan Implementation Timelines

CategoryTasksImplementation Date
TrainingPost Disability Statement notice in all locationsMay 2021
Re-Alignment of team to implement and annually review policiesMay 2021
Update Krew handbook to include statementJuly 2021
Team leader review of goals and expectations of policies of proceduresJune 2021
New Krew Orientations to add section on disability policy and trainingJuly 2021
New Krew training to include enhancements in section on managing customers with disabilitiesOngoing Sept. 2021
Trainers training on disability management (seminar)August 2021
Train existing Krew on disability policy and proceduresMay 2021
Review existing training program for barriers for both Krew and customersSept. 2021
Create online training program for all staffDec 2022
Modify Krew training plan to include emergency procedure adjustments to accommodate disabilities.Dec 2021
Implement Individual Accommodation Plan programJune 2021
RecruitmentAdjust postings to accommodate disabilities and include alternate application methodsSept. 2021
Review applicant process overview with recruitersSept. 2021
Review application process bi-monthly with internal teamsJune 2021
WebsiteAdd disability statement to websiteJune 2021
Engage third party to ensure AODA (and other governmental) complianceJune 2021
Post accessibility plan on websiteJune 30, 2021
In-StoreCreate large graphic available menus for visually challengedSept. 2021
Review seating layout for optimal flowMay 2021
Enhance in-store signage according to visibility standardsDec 2021
ExteriorReview exterior every six months to identify any barriersMay 2021
Include accessibility messaging to external service pointsOct 2021
OtherReview of accessibility challengesSemi-annually
Full review of accessibility programAnnually
*Ongoing/continuous
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