Accessibility

At Krispy K Canada Inc., we are committed to accessibility, diversity and inclusion. We strive to make www.krispykreme.ca content accessible and user friendly and our efforts are ongoing. If you are having difficulty viewing or navigating the content on www.krispykreme.ca, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at [email protected] with the words “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Statement of Organizational Commitment

Krispy K Canada Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Training

We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees on accessibility as it relates to their specific roles.

Self-service kiosks and Customer Facing Technology

We will incorporate accessibility features/consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks and/or customer facing technology

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.

Employment

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees. 

Our employees are entitled to the utilization of Individual Employment Plans based on needs and abilities.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces. Public spaces include:

• Outdoor public eating areas
• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
• Accessible off-street parking
• Accessible on-street parking
• Service-related elements like service counters, fixed queuing lines and lobby areas
• We will put procedures in place to prevent service disruptions to our accessible parts of our public spaces.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Disability & Accessibility Policy and Plan Implementation Timelines

Category	Tasks	Implementation Date
Training	Post Disability Statement notice in all locations	May 2021
	Re-Alignment of team to implement and annually review policies	May 2021
	Update Krew handbook to include statement	July 2021
	Team leader review of goals and expectations of policies of procedures	June 2021
	New Krew Orientations to add section on disability policy and training	July 2021
	New Krew training to include enhancements in section on managing customers with disabilities	Ongoing Sept. 2021
	Trainers training on disability management (seminar)	August 2021
	Train existing Krew on disability policy and procedures	May 2021
	Review existing training program for barriers for both Krew and customers	Sept. 2021
	Create online training program for all staff	Dec 2022
	Modify Krew training plan to include emergency procedure adjustments to accommodate disabilities.	Dec 2021
	Implement Individual Accommodation Plan program	June 2021
Recruitment	Adjust postings to accommodate disabilities and include alternate application methods	Sept. 2021
	Review applicant process overview with recruiters	Sept. 2021
	Review application process bi-monthly with internal teams	June 2021
Website	Add disability statement to website	June 2021
	Engage third party to ensure AODA (and other governmental) compliance	June 2021
	Post accessibility plan on website	June 30, 2021
In-Store	Create large graphic available menus for visually challenged	Sept. 2021
	Review seating layout for optimal flow	May 2021
	Enhance in-store signage according to visibility standards	Dec 2021
Exterior	Review exterior every six months to identify any barriers	May 2021
	Include accessibility messaging to external service points	Oct 2021
Other	Review of accessibility challenges	Semi-annually
	Full review of accessibility program	Annually

Accessibility Request

We welcome your feedback on the accessibility of our Website. Please let us know if you encounter accessibility barriers.

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

The Krispy K Canada Inc. Website is designed to be compatible with the following assistive technologies:

• Google Chrome version 94.0.4606.81 with VoiceOver on MacOS Catalina version 10.15.7

Technical specifications

Accessibility of the Krispy K Canada Inc. Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Krispy K Canada Inc. Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

• Links do not have a discernable name: Instagram image links are generated from the instagram plugin, we are unable to add alternative text manually

Assessment approach

Krispy K Canada Inc. assessed the accessibility of the Krispy K Canada Inc. Website by the following approaches:

• Self-evaluation

Additional Updates

October 2021
Links do not have a discernable name

• Fixed missing alternative text from images and link labels/names
• Instagram image links are generated from the instagram plugin, we are unable to add alternative text manually