At Krispy K Canada Inc., we are committed to accessibility, diversity and inclusion. We strive to make www.krispykreme.ca content accessible and user friendly and our efforts are ongoing. If you are having difficulty viewing or navigating the content on www.krispykreme.ca, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at [email protected] with the words “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Statement of Organizational Commitment
Krispy K Canada Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
We will train our employees on accessibility as it relates to their specific roles.
Self-service kiosks and Customer Facing Technology
We will incorporate accessibility features/consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks and/or customer facing technology
Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.
We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
Our employees are entitled to the utilization of Individual Employment Plans based on needs and abilities.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces. Public spaces include:
- Outdoor public eating areas
- Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
- Accessible off-street parking
- Accessible on-street parking
- Service-related elements like service counters, fixed queuing lines and lobby areas
- We will put procedures in place to prevent service disruptions to our accessible parts of our public spaces.
Changes to existing policies
We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
Disability & Accessibility Policy and Plan Implementation Timelines
|Training||Post Disability Statement notice in all locations||May 2021|
|Re-Alignment of team to implement and annually review policies||May 2021|
|Update Krew handbook to include statement||July 2021|
|Team leader review of goals and expectations of policies of procedures||June 2021|
|New Krew Orientations to add section on disability policy and training||July 2021|
|New Krew training to include enhancements in section on managing customers with disabilities||Ongoing Sept. 2021|
|Trainers training on disability management (seminar)||August 2021|
|Train existing Krew on disability policy and procedures||May 2021|
|Review existing training program for barriers for both Krew and customers||Sept. 2021|
|Create online training program for all staff||Dec 2022|
|Modify Krew training plan to include emergency procedure adjustments to accommodate disabilities.||Dec 2021|
|Implement Individual Accommodation Plan program||June 2021|
|Recruitment||Adjust postings to accommodate disabilities and include alternate application methods||Sept. 2021|
|Review applicant process overview with recruiters||Sept. 2021|
|Review application process bi-monthly with internal teams||June 2021|
|Website||Add disability statement to website||June 2021|
|Engage third party to ensure AODA (and other governmental) compliance||June 2021|
|Post accessibility plan on website||June 30, 2021|
|In-Store||Create large graphic available menus for visually challenged||Sept. 2021|
|Review seating layout for optimal flow||May 2021|
|Enhance in-store signage according to visibility standards||Dec 2021|
|Exterior||Review exterior every six months to identify any barriers||May 2021|
|Include accessibility messaging to external service points||Oct 2021|
|Other||Review of accessibility challenges||Semi-annually|
|Full review of accessibility program||Annually|